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This problem occurs because the older version of the FileName.dll file becomes
the registered version. When the Owssupp.dll file is used, it tries to use
functionality that is not available. This condition causes Internet Explorer to
crash (stop responding).
WORKAROUND
To work around this problem, repair the 2007 Office system. To do this on a
Windows XP or on a Windows Server 2003-based computer, follow these steps:
1. Click Start, point to Control Panel, and then click Add or
Remove Programs.
2. In the Add or Remove Programs dialog box, select Microsoft
Office version 2007, and then click Change.
Note In this case, version indicates the installed version of the 2007 Office
system.
3. In the Microsoft Office version 2007 dialog box, click
Repair, and then click Continue.
4. Click Close when the repair process is complete.
To do this on a Windows Vista-based computer, follow these steps:
1. Click Start, and then click Control Panel.
2. Click Programs.
3. Click Programs and Features.
4. Select Microsoft Office Version 2007, and then click
Change.
Note Version is a placeholder for the version of the 2007 Office system.
5. In the Microsoft Office Version 2007 dialog box, click Repair, and then
click Continue.
6. Click Close when the repair process is completed.
7. Restart the computer if you are prompted.
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