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Consider the following scenario. An administrator installs several server
language packs in addition to Microsoft Office SharePoint Server 2007. Then,
the administrator creates a site in a language other than the base server
language. You connect to the newly created site. Then, you try to open the help
window for that language. In this scenario, when you click Help, you receive
the following error message:
CAUSE
This issue occurs because SharePoint Server 2007 has not completed the
installation of the help collections. The job may be queued by the SharePoint
Job Timer.
RESOLUTION To resolve this issue, follow these steps:
1- Start SharePoint 3.0 Central Administration.
2- Click View All Site Content, click HelpFold under Document
Libraries, and then click Lock.
If this folder displays active locks, wait for the job to be executed. If you
have waited a long time, run the "SharePoint Products and Technologies
Configuration Wizard" to restart the help collection installation.
Make sure that you wait for a sufficient time for crawling to occur.
Additionally, wait for the help content to be installed correctly.
If the previous procedure does not resolve the issue, directly install the help
collections. To do this, follow these steps:
1- Click Start, click Run, type cmd, and then click OK.
2- At the command prompt, type the following command, and then
press ENTER: cd %COMMONPROGRAMFILES%\Microsoft Shared\web server
extensions\12\BIN
3- At the command prompt, type the following command, and then
press ENTER: Hcinstal.exe /act InstallAllHCs
Note By default, you do not have to specify a particular language or a
particular help collection. All pending License Package Authoring Tool (LPK)
installations are finished at the same time. In the command, InstallAllHCs
refers to all help collections and to all languages.
To install a particular language or a particular help collection, you can use
one or more of the following parameters:
• The /act parameter indicates the action that is being performed.
• The /loc parameter indicates the locale ID (LCID) of the language.
• The /mns parameter indicates the manifest name of the help collection. For
example, to install only the Spanish OSS help collection, use the following
command:
"Hcinstal.exe /act InstallOneHC /loc 3082 /mns MS.OSS"
After you run the command, you are presented with a return code that informs
you of the result of the operation:
• Return code 4 means that the operation was successful.
• Return code 32 means that no action was taken.
• Return code 256 means that the operation failed.
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