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SYMPTOMS
If you install SharePoint Portal Server, the installation may fail, and the
following error message may be logged in the Exchange Server Setup Progress.log
file that is located in the root of the drive that you installed SharePoint
Portal Server to:
The command regsvr32 /s cdowfevt.dll failed, returning error code 5 (Access is
denied).
ScCreateProcess (J:\Admin\Src\Libs\Exsetup\Hiddenw1.cxx:1763)
Error code 0XC103798A (31114): An internal component has failed.
CAUSE
This issue can occur if the COM+ component service is not installed properly.
RESOLUTION
To resolve this issue, first confirm that the problem is related to COM+:
1. Check Comsetup.log that is located in the Winnt folder for
any error messages.
2. Ensure COM+ Event system and Microsoft Distributed
Transaction Coordinator (MSDTC) services are running.
3. Check the System Event log for any errors that are related
to the services listed in step two.
4. Enumerate any COM+ packages on your server to verify that
COM+ is working.
To do so, open Administrative Tools, click Component Services, and then expand
the tree.
If you receive an error message when you perform step four, you must reset the
COM+ service.
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